Call Us:
+65 6346 4568 / +65 9638 9702

Opening Hours: Mon - Sun (11 am - 7pm)

I am interested in ordering from you

Q1. Do you have a showroom?

Yes. Our showrooms are located at:

1. U.K and Customised Beds Furniture:

865 Mountbatten Road,
Katong Shopping Centre,
B1-38
Singapore 437 844

2. Italian Furniture:

M-Space,
6D, Mandai Estate,
#04-09
Singapore 729 938

Please call us a hour before coming as we may be out on house visits. Thank you.

 

Q2. How do I place an order with you?

You can order via 2 ways. Placing your order online at www.space-savingfs.com or you can come down to our showrooms to order from us.

For placing orders online, remember to select you desired colours, orientation etc.

Placing your orders in our showroom will require a deposit for us to commence work. This is due to us needing to purchase the hardware and raw materials for our furniture upon ordering.

You can pay by cash or cheque if ordering any of the showrooms. Please write your cheque to “Space-Saving Furniture Systems Pte Ltd”.

If any issues are faced during ordering online, please contact us at our office or mobile numbers at 6346 4568 / 9278 9622. Alternatively, you can write to us at info@space-savingfs.com.

Please leave your contact number in the email so response is faster.

 

Q3. How long is your order processing time?

For online orders, it will be processed within 1 working day. If you order from us in our showroom, the processing will be immediate.

 

Q4. Do you give discounts if I purchase more than 1 wallbed?

We do give discounts if you purchase more items from us. To find out more, please contact us or visit us at our showrooms.

 

Q5. How do I request for quotations?

Send us an email at  info@space-savingfs.com, call us at 6346 4568 / 9638 9702 or come down to visit us at our showrooms.

 

DELIVERY MATTERS

Q1. Where do you deliver to in Singapore?

We deliver to almost all areas in Singapore, except for locations which may be of a security or safety risk for us. Please give us a call at 6346 4568 / 9638 9702 for the exact details.

 

Q2. How much are your Delivery fees?

Delivery is free for all items except mattresses, the fees are included in our quotation.

 

Q3. How  do I schedule a delivery date & time with you?

We will call you to arrange a delivery time and date with you, once you order from us.

 

Q4. Do you allow for self-collection?

All our items except mattresses need to be installed. Hence, we will only allow collection for mattresses, from which we will deduct the delivery fee if you want to self collect.

 

Q5. Do you do delivery to outside of Singapore?

We only do delivery to Singapore itself for the time being. Thank you.

 

PAYMENT MATTERS

Q1. What modes of payment do you accept?

We accept 3 modes of payment. You can pay by cash, cheque, or order online by credit card, or Paypal.

 

Q2. Can I pay by installments?

We do not have an installment scheme with banks. However, some banks such as ANZ bank credit cards, that has a FlexiPlan to split up your purchases by installments. Contact your bank or various banks to find out more.

 

Q3. Why was my payment via online credit or debit card rejected?

This could be due to several reasons such as wrong input of card number, CVV codes, dates etc. Please contact your bank responsible for the credit card to find out more in detail about the error.


ACCOUNT INFORMATION

Q1. How do I register an account with you?

Simply click on “New Account” under “Login” page, fill in your

 

Q2. How do I change the password?

Login first. Then go to “Account Details”, type your old password, then type un your new password twice. Click “Ok” and you are done.

 

Q3. I forgot my password or login name. What can I do?

You can click the ‘reset password’ link under the ‘login’ page. A new password will be sent to your registered email address.

 

Q4. How can I change my account personal details?

Login to your account. Click on “Account Details”. From there, you can change your email address, handphone number, address etc.

 

ABOUT US

Q1. Why do you name yourself “Space-Saving Furniture Systems?”

Our furniture products mainly specialize in space saving, to maximize space in confined areas. ‘Systems’ is added in as our suite of products can be combined, and mixed to maximize living space in your homes or offices.

 

Q2. How did Space-Saving Furniture Systems start?

We started it out of realization of the necessity of maximizing space in Singapore homes. The trend, as reported in Wikipedia itself, of HDB flats shrinking up to 10 – 12% across a 10 year period from 1996 to 2006, made it necessary for people to look for ways to increase living spaces in their homes. With the advent of shoe box units, spaces became even more confined, it became a must for these residents to find furniture to maximize their living space. The market demand was there, thus Space-Saving Furniture Systems was born to cater to these needs.

 

Q3. Where are you located?

We have 2 showrooms and office locations. You may come to either one to view and purchase any of our furniture. 

1. U.K and Customised Beds Furniture:

865 Mountbatten Road,
Katong Shopping Centre,
B1-38
Singapore 437 844

2. Italian Furniture:

M-Space,
6D, Mandai Estate,
#04-09
Singapore 729 938

Please call us a hour before coming as we may be out on house visits. Thank you.

 

Q3. What are your opening hours?

We are open:

Mon – Sun 11 am to 7pm. (Except on Chinese New Year, New Year, Christmas Holidays)

Kindly call us a hour before coming as we may be out on house visits for measurements, discussions etc. Thank you.


INFORMATION SECURITY AND PRIVACY

Q1. What is Your Privacy Policy?

Read up our policy in this link here, at: www.space-savingfs.com/privacypolicy

 

Q2. Do you keep my Credit or Debit card details?

No, we absolutely do not. Credit or Debit card transactions are processed securely using a 3rd party payment gateway, Paypal.

 

Q3. Will you sell or release my personal details to any 3rd party?

We do not do so except where it is required by Law to do so.

The Information, which you voluntarily provide to us, is used purely to perform the service which you have requested. 

Your Information may be shared among our employees, delivery agents or suppliers to provide the products and/or services you have requested. Space-Saving Furniture Systems Pte Ltd may also occasionally use this data to send you promotional text messages, pictures, newsletters and/or conduct surveys and studies to improve our products and services to you. External parties may be engaged to perform these surveys and studies and may be given your Information on a private and confidential basis to facilitate these surveys and studies. 

The Space-Saving Furniture Systems Pte Ltd Website may contain hyperlinks to other Internet websites. This Privacy Policy statement applies only to this Website is not bound by the privacy policies of other websites, nor are the 3rd party websites bound by our Privacy Policy.


Space-Saving Furniture Systems Pte Ltd will release Information when we determine that such release is required to comply with laws and/or Website regulations, or to protect the rights, property, and/or safety of Space-Saving Furniture Systems Pte Ltd, our Website users or others. 

Space-Saving Furniture Systems Pte Ltd does not sell your Personally Identifiable Information. You may unsubscribe from any of our promotional messaging services whenever you wish by informing us of your intent.

 

NEWS, OFFER AND PROMOTIONS

Q1. How do I sign up to receive your latest offer and promotions?

You can “Like” us on Facebook,  or subscribe to our “Newsletter” at the box at the bottom of the page.

 

Q2. How do I opt out from receiving any promotional/marketing content from you?

Login to your account. Click on “Account Details”. Uncheck the “Newsletter” check box. You will be then unsubscribed from our newsletters.

 

I have already ordered from you

AMEND AN ORDER

Q1. How do I change my delivery address / delivery date / timing after I place my order?

For changing the order status, please give us a call for fast response and better results. Sending us a email is also fine, but we may not be able to change your time and dates once our schedule is full. Giving us a call is recommended because of shorter response times, and better chances of changing your delivery times, dates, address.

 

Q2. Can I change the item/items in my order before delivery?

Yes you may, provided we have not started works with the carpenters. For ready made items such as mattresses, wardrobes, you may change them provided if there is stock in our inventory.

 

Q3. Can I order more items after I have placed my order?

Yes you may add in more items after your order is placed. For add-ons to an individual item such as a wall bed desk, you may call us or email us instead of starting a new order. These add ons will be available should there be stock. For a separate new order, just order from us once again.

 

Q4. I ordered 2 items, can I combine them?

Yes, if workmanship schedule and delivery schedules synchronize and fit in well. Please contact us to find out.

 

 DELIVERY ISSUES

Q1. How do I check the status of my order?

You can email us to check. Alternatively, you may contact us via our office/mobile numbers to check.

Q2. What will happen if I am not present at home when the products arrive?

You will be charged additional delivery charges of $50 dollars should you not be present for rescheduling. This is due to the heavy weight of the furniture, and wallbeds, which require us to use heavy duty lorries and much manpower for transportation.

 

PRODUCT ISSUES

Q1. How long is your warranty?

Our warranty is valid for 3 years for wallbeds for spring/piston mechanisms and moving parts. For mattresses, it is valid for 5 to 15 years depending on the type. For wardrobes, they are valid for 6 months. Please fill up the mattress warranty cards ad send them back. For other items, just produce your receipt of purchase as proof for warranties. Please contact us to find out if you need more details.

 

Q2. How do I ask for services/repairs?

Simply dial us at our office or mobile numbers. Our repair and assessment team will be sent down to assess the situation.

If under warranty and product is defective from normal wear and tear, we will repair at no costs to you. If however, it is other than from normal wear and tear, additional charges may be imposed. Space-Saving Furniture Systems reserves the right to deem if the product has been spoilt through normal wear and tear or not.

Our manufacturers, with over 15 years of business experience, has provided us a set of guidelines on this, so be rest assured we will act fairly according to their guidelines.

 

RETURN, REFUND, AND EXCHANGE

Q1. I have ordered an item that I wish to change or cancel. Am I able to do that?

For wallbeds, or customized items that have begun their process of carpentry works, the order cannot be cancelled due to the heavy costs in purchasing the materials, and paying the carpenters to commence the carpentry works. The order may be changed to another colour, orientation etc if the works for that particular section has not started. The type of furniture may be changed e.g. Single sized wallbed to queen if the works has not started too.

Other than the above, for ready made type of items, we will be able to change it if there is stock available.

 

Q2. What is your Exchange Policy?

For wallbeds and customized items, We will accept exchanges only if the product is defective when delivered. After confirmation and paying off the order after installation , we will not accept exchanges, however the product will be under warranty.

For mattresses and other regular ready made items, exchanges are allowed but you will have to pay a restocking and delivery fees to and fro from your place.

Space-Saving Furniture Systems reserves the right to deem if the product is defective or not.

Our manufacturers, with over 15 years of business experience, has provided us a set of guidelines on this, so be rest assured we will act fairly according to their guidelines

 

Q3. What is Your Refund Policy?

For all items, We will accept refunds only if the product is defective when delivered. After confirmation and paying off the order after installation , we will not accept refunds, however the product will be under warranty.

Space-Saving Furniture Systems reserves the right to deem if the product is defective or not.

Our manufacturers, with over 15 years of business experience, has provided us a set of guidelines on this, so be rest assured we will act fairly according to their guidelines

 

Q4. How will I be refunded?

In the very rare case that the product is defective, we will refund you from the mode you ordered. For example, if order was made online via Paypal, we will credit back to your Paypal account. For credit card/debit card purchases, it will be refunded back to your credit card bank account. For cash or cheque, we will credit back into your bank account

 

PRODUCT INSTALLATION AND ASSEMBLY

Q1. Do I have to pay for installation?

For our items, the prices quoted are inclusive of installation.

 

Q2. Do you allow for self-installation or assembly?

No, not at the moment due to warranty being void if any self assembly or installation is done. Safety of the installation & the product is also another factor as our furniture uses heavy duty mechanisms to enable them to operate easily.